The Irish Woollen Workshop

Returns Policy

You can return or exchange an unwanted item within 30 days of purchase.

Any returned goods must be unused/unworn. They must include all tags/ labels and be in the original packaging. The cost of returning unwanted items is at your expense.

 

We do recommend that you get proof of posting and tracking as until the parcel is received by us, the goods are your responsibility.

Post parcel back to us. Our address for returns is as follows:

CHW Limited

T/A The Irish Woollen Workshop

An Chroi

Tubbercurry

Co, Sligo


If your item was a gift or purchased via a gift card

We are happy to help. Please contact us in advance of returning your item.
Email info@theirishwoollenworkshop.com or call us on +353 (0)71 91 70362  

If your item is faulty or your order incorrect

If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.
Email info@theirishwoollenworkshop.com or call us on +353 (0)71 91 70362  

Refunds

Please allow up to 21 days for refunds to show up on your account. You will be refunded  by the same method of original payment. If you paid with a gift card, a new gift card will be issued for the amount of the refund and mailed to your billing address.

Please note:

Gift Cards and Online Gift Vouchers are exempt from the returns policy.

For more information, please email us on info@theirishwoollenworkshop.com or call us on +353 (0)71 91 70362  

Xmas or Seasonal Purchases/Returns

Please be aware that any offers/sales leading up to a seasonal period will have an advertised cut-off date for a seasonal delivery. However, delivery schedules are outside of our control and whilst we will do our utmost to ensure prompt delivery, we cannot be held responsible for items not received on time, not can we offer refunds for goods not received on time.  

 

The above policy does not affect your statutory rights