Refund policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.ย
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโll also need the receipt or proof of purchase.
To start a return, you can contact us at info@theirishwoollenworkshop.com. Please note that returns will need to be sent to the following address: RETURN ADDRESS
You can always contact us for any return question atย info@theirishwoollenworkshop.com.ย
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโll also need the receipt or proof of purchase.
Refunds
We will notify you once weโve received and inspected your return, and let you know if the refund was approved or not. If approved, youโll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weโve approved your return, please contact us at info@theirishwoollenworkshop.com.
The Irish Woollen Workshop
Returns Policy
You can return or exchange an unwanted item within 30 days of purchase.
Any returned goods must be unused/unworn. They must include all tags/ labels and be in the original packaging. The cost of returning unwanted items is at your expense.
Items that are ineligible for a refund:
โข Returned after 30 days from the day of shipment
โข Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)
โข Items sold in Mystery Packs/Boxes or Clearance Section
โข Items purchased on-site at a festival or event
Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved and if a refund has been processed.ย
We do recommend that you get proof of posting and tracking as until the parcel is received by us, the goods are your responsibility.
Post parcel back to us. Our address for returns is as follows:
Rej Wholesale Limited,
T/A The Irish Woollen Workshop,
Killinagh Lower,ย
Carbury,ย
Naas,
Co. Kildare.
If your item was a gift or purchased via a gift card
We are happy to help. Please contact us in advance of returning your item.
Emailย info@theirishwoollenworkshop.comย
If your item is faulty or your order incorrect
If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.
Emailย info@theirishwoollenworkshop.comย
Refunds
Please allow up to 21 days for refunds to show up on your account. You will be refunded ย by the same method of original payment. If you paid with a gift card, a new gift card will be issued for the amount of the refund and mailed to your billing address.
Please note:
Gift Cards and Online Gift Vouchers are exempt from the returns policy.
For more information, please email us onย info@theirishwoollenworkshop.comย
Xmas or Seasonal Purchases/Returns
Please be aware that any offers/sales leading up to a seasonal period will have an advertised cut-off date for a seasonal delivery. However, delivery schedules are outside of our control and whilst we will do our utmost to ensure prompt delivery, we cannot be held responsible for items not received on time, nor can we offer refunds for goods not received on time.ย ย
Delivery Charges:
Any returned items, that were not received faulty, the wrong item or due to customer mistakenly ordering an incorrect size or item, and a refund is required, we will deduct the cost of the original shipping charge to you (whatever the rate is at that time), if a new item has to be sent out to you in exchange for the original item you received, you will be obliged to pay the shipping charge on this delivery, (whatever the rate is at that time, minimum โฌ10).
The above policy does not affect your statutory rights
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