At The Irish Woollen Workshop, we aim to deliver your order safely, efficiently, and with care. Please review the information below for full details on shipping rates, delivery times, and returns.
Order Processing
All orders are processed within 1 to 3 business days. Orders are not shipped on weekends or public holidays.
During busy periods or seasonal promotions, processing times may be slightly extended. If there is any delay with your order, we will notify you by email.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Rates
Ireland and Northern Ireland
We offer free shipping within Ireland on orders over €100.
For orders below this amount, the following rates apply:
- €0 to €50 – €9.99
- €50 to €99.99 – €8.99
- €100 to €149.99 – €7.99
- €150 and over – €2.99
Estimated delivery time: 2 to 5 business days after dispatch.
United Kingdom
- €0 to €500 – €25
- €500 and over – €2.99
Estimated delivery time: 3 to 7 business days after dispatch.
Europe
- €0 to €500 – €25
- €500 and over – €2.99
Estimated delivery time: 3 to 10 business days depending on location.
United States
- €0 to €700 – €65
- €700 and over – €25
Estimated delivery time: 5 to 12 business days after dispatch.
Rest of the World
- €0 to €700 – €65
- €700 and over – €25
Delivery times vary depending on destination.
Customs and Duties
International orders may be subject to customs duties, taxes, or import charges depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
We recommend checking with your local customs office for further information.
Incorrect Addresses
Please ensure your shipping address is correct before completing your purchase. We cannot guarantee changes once an order has been dispatched.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product.
If your package is lost in transit, please contact us and we will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, delivery times, or tracking your order, please contact our customer support team. We are happy to assist you.
